After debating which projects around the house would need our attention today, it was decided that we would take a family outing to Conservation Park in Panama City Beach, Florida. It’s the height of spring break, so thousands of college kids are visiting the area from all over the country. Drunken debauchery, sex, and drugs. Lots of things our teenager is probably interested in but doesn’t really need to be involved with for a few more years.
So, I noticed that osTicket prefers to show dates for due dates and certain other fields as “human readable” dates. It displays something like Due in 2 days instead of 3/2/21 14:30 which was what I preferred; so they were the same as all the other dates. Sorting on these fields was often unreliable and the various phrases broke table displays and generally drove my OCD bonkers. Unfortunately, there is no way to change how these dates were displayed in the settings. So, I had to dig into the code.
Once upon a time there was no way to add searching capabilities to custom user fields in osTicket. I found a forum post detailing how to do it when searching the user list. But there was nothing on how to get it done when creating a ticket.
That is until I figured out how to get it done…
Continue reading Search custom fields in osTicket
